For visitors to Europe, the flight home is covered by the delay rules more often than the flight out

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  Europe's air passenger rights rules on delayed and cancelled flights have a quirk that surprises many travellers from outside Europe. What matters is not your nationality, where you bought the ticket or even which airline you flew, but the direction of travel. A flight leaving an airport in the European Union is covered whatever airline operates it. A flight arriving in the European Union from outside is covered only if a European airline operates it. The same holiday can therefore produce a claim on the way home and nothing on the way out, simply because of whose aircraft you were on. The quickest way to see where a disrupted flight stands is a free calculator for EU flight delay compensation . It asks five things: whether the flight left an EU airport or arrived on an EU airline, the distance band, what happened, how late you reached your final destination and the reason the airline gave. It then shows the flight compensation you may be entitled to per passenger, and links ...

A cannon fires over Zagreb at noon, and only the visitors jump


The gun stands in Lotrščak Tower on the lip of the Upper Town and has marked midday for well over a century, one flat bang that rolls out across the roofs while nobody local looks up. A few steps away the funicular drops between the medieval hill town and the nineteenth-century boulevards below in around a minute, a ride routinely billed as one of the shortest public funiculars anywhere. Two towns, one cable, one bang, and almost none of the crowds pouring down the motorway to the Adriatic ever see it.

Most visitors to Croatia fly straight over the capital on their way to the sea, which is exactly why it stays cheaper and calmer than Split or Dubrovnik. The airport sits south of the city with a shuttle bus into the main coach station in roughly half an hour, and trains and coaches run to the coast and on to Ljubljana, Budapest and Vienna. Croatia is inside the Schengen area and uses the euro, and borders now record fingerprints and a facial image rather than stamping passports, with an online authorisation for visa-exempt visitors being introduced, so check what applies to your passport. It pays to compare flights and hotels for Zagreb and to weigh a couple of nights here against one more night on a crowded stretch of coastline.

The earthquake of a few years back is still legible in the city, but the picture has moved on. Zagreb Cathedral, shut for close to six years while a damaged spire came down stone by stone and a steel spine went in, has reopened to visitors, though work on the towers continues and the building stands lower than it once did. St Mark's Church up in the Upper Town has its tiled coat of arms roof back, but the interior opens mainly around services and the square in front is partly fenced, because the parliament and the prime minister's office sit on it. Scaffolding remains ordinary furniture in the older streets. Meanwhile Dolac market trades on under its red parasols above the main square, and the Museum of Broken Relationships, assembled from objects left behind by failed love affairs, is far better than it sounds.

Where you stay is a matter of hills and noise. Around Ban Jelačić Square, mid-range and business hotels put the trams, the shops and Dolac market at the door. Up in the Upper Town, boutique hotels and apartment rentals sit within sight of Lotrščak Tower and the funicular. Along Tkalčićeva, the bar street, guesthouses and apartments are as central as it gets and correspondingly loud. Near the main railway station, mid-range hotels face the green squares of the Lenuci horseshoe at gentler prices.

As a city break what repays arranging is transfers, a guided walk and a day trip, rather than a hire car, which is more trouble than it is worth where trams run constantly and cheaply. A guided walk earns its place here because half the story is recent and not written on the buildings. The obvious day out is Plitvice Lakes, the UNESCO chain of turquoise water and waterfalls about two hours south by coach or tour, and it needs planning: the park sells timed tickets with an hourly cap on arrivals, and summer slots go weeks ahead, so buy before you travel rather than at the gate. North of the city, the baroque town of Varaždin and the hilltop castle of Trakošćan make the quieter alternative. It costs nothing to check guided tour and day trip prices, and lock the lakes in early.

Season decides a good deal here. Summer is hot and the city half empties as everyone leaves for the coast, which is either the drawback or the whole point depending on your tolerance for crowds. Spring and autumn are the comfortable stretches, green and mild. December hands the parks and squares over to a Christmas market that is among the better ones in Europe and fills every hotel in the centre. Whenever you come, stay for a Saturday morning: the city dresses up and takes coffee outdoors for hours, seeing and being seen, in a ritual called špica that has no hurry in it whatsoever. Personally, I would build the visit around that morning, order štrukli with the coffee, and let the sightseeing fall where it falls.

Q: Is Zagreb Cathedral open to visitors?

A: Yes. It reopened after close to six years of post-earthquake reconstruction. Work on the towers continues, so expect scaffolding outside and a building noticeably lower than it used to be.

Q: Is Zagreb worth visiting if you are heading for the Croatian coast?

A: Yes, and it is noticeably cheaper and less crowded, with straightforward coach and train links to the sea, to Plitvice Lakes and to neighbouring capitals.

Q: Do you need a car in Zagreb?

A: No. Trams cover the city cheaply and constantly, the centre walks easily, and coaches or organised tours reach the lakes and the castles.

Q: What is the best day trip from Zagreb?

A: Plitvice Lakes to the south, about two hours by coach, with timed tickets that need booking well ahead in summer. Varaždin and Trakošćan castle to the north are the quieter alternative.

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